How do I cancel my Knowunity subscription?
Cancelling your Knowunity subscription is straightforward, but the process depends on where you purchased it. This guide will walk you through the steps to ensure a smooth cancellation.
1. If you purchased through the Knowunity website
To cancel your subscription bought via the Knowunity website, please follow these steps:
- Open a support ticket by contacting our customer support.
- In your ticket, include your Knowunity username and the email address associated with your subscription purchase.
Our support team will assist you in processing your cancellation request promptly.
2. If you purchased through the Knowunity app
If you bought your subscription through the Knowunity app, you will need to cancel it through the respective app store. Here’s how:
Follow the steps outlined in the links below for your specific device:
- Cancel, pause or change a subscription on Android (Google Play)
- View or cancel app subscriptions on iOS (App Store)
Important Note on Refunds
If you are looking to request a refund for your subscription, please make sure to request the refund before cancelling your subscription. If you cancel first, you may lose the opportunity to request a refund.
Note: Always check the cancellation policy for your subscription type to avoid any unexpected charges.If you have any further questions or need assistance, feel free to reach out to our support team!