What happens with my feedback?
At Knowunity, we truly value your feedback! Your suggestions play a crucial role in enhancing our application and ensuring we meet your needs effectively. Here’s a detailed overview of what happens when you share your thoughts with us:
1. Submission of Feedback
When you submit feedback through our app or website, it goes directly to our dedicated feedback team. You can provide feedback in various ways, including:
- In-app feedback forms
- Email communication
- Community forums
2. Review Process
Once your feedback is submitted, our team reviews it carefully. We assess each piece of feedback based on several criteria:
- Feasibility: Can we implement this suggestion with our current resources?
- Impact: How will this change benefit our users?
- Alignment: Does it align with our overall vision and goals?
3. Discussion Among Teams
After the initial review, your feedback is discussed among different teams, including product development, design, and customer support. This collaboration ensures that every suggestion is considered from multiple perspectives.
4. Implementation and Updates
If your feedback is deemed feasible and impactful, our team will start working on implementing the changes. We strive to keep you updated on the progress. You can expect:
- Regular updates through our app notifications
- Announcements in our community forums
- Inclusion in our upcoming release notes
5. Continuous Improvement
Your feedback is not just a one-time event. We encourage ongoing communication and suggestions. The more we hear from you, the better we can enhance your experience with Knowunity.
Note: Your feedback is essential for our growth, and we appreciate every suggestion you make!
Thank you for being a part of the Knowunity community and helping us improve!